System
Structure system and hardware information.
System diagnostics for support
Windows and Linux system diagnostics for IT support
Collect local system, network and Wi-Fi data, structure the results and narrow down technical issues for IT support.
Technical information at a glance
Network
Examine network, DNS, routing and connections.
Wi-Fi
Analyse the Wi-Fi connection and relevant technical information.
Support
Provide structured results for IT support and helpdesks.
Choose the right diagnostic path
Windows and Linux use separate diagnostic paths. Detailed requirements, checks and limitations are described on their respective information pages.
Diagnostic features
Examine Windows systems, network, Wi-Fi and reachability with a prepared diagnostic tool and evaluate the results in a structured way.
- System information
- Network and Wi-Fi
- Connections and reachability
Linux diagnostics
Examine Linux systems with an individual Bash script and evaluate system, process, network, DNS, routing and Wi-Fi data.
- System, processes and kernel
- Network, DNS and routing
- TCP/UDP and Wi-Fi
Three steps to an evaluation
Create a diagnosis
Choose and configure the appropriate Windows or Linux diagnostic path.
Submit the result
Submit the generated result through the intended workflow.
Evaluate the result
Use structured diagnostic information for analysis and IT support.
For IT support and helpdesks
Diagnostic data can support technical troubleshooting when support teams are not working directly on the examined system. The existing helpdesk workflow describes how administrators, support employees and end users work together.
Learn about the helpdesk workflowStart a diagnosis or try the demo first
Choose the right diagnostic path or view the demo first.